FAQ

 Here below some of the most common questions that our customers ask us . If you do not find below the answer to your question please contact us via the special section "Contacts".

- How do I place an order?
- How can I pay for my purchases ?
- How long should I wait before receiving the goods?
- The merchandise is always available ?
- Can I pay with my credit card ?
- What do you mean ' Order Status ' ?
- Can I make a gift to a friend of mine ?
- When the shipping costs are FREE?
- I found a product but are still uncertain , who can I contact?
- I have a question to ask ...
- How much does it cost to advertise on Surfcorner.it ?

- How do I place an order?

Buy on Surfcorner Store is easy!

It ' simply select the quantity of the product that interests you , click on the BUY button to add it to the Cart and go to the checkout . The system will do the rest . For more details on all the passages relating to the purchase see the guide ' How to Buy '

- How can I pay for my purchases ?
Surfcorner Store accepts several types of payment: by credit card to bank transfer , Cash and Paypal ( with credit card or Paypal account transfer from another ) .

For more details on the types of payment accepted please read the ' Conditions of sale ' and more specifically Art. 4 Payment .

- How long should I wait before receiving the goods?

Surfcorner Store is organized with the best National Express Couriers to try to deliver your purchase in the shortest possible time. Normally the couriers guarantee from the time of collection of goods , delivery to the customer by the 24/48 hours (excluding islands, which added at least another 24 hours). At this time should be added that a working day Surfcorner Store generally uses to process and fulfill your order. So on average to receive your goods, we need 3 working days ( excluding islands ) . On some products require greater processing for the preparation of packaging and shipping to them ( where indicated) delivery is normally provided in 3 /5 days . (+ Additional 24 for the Islands ) . Are excluded from the count on Saturday and Sunday. Timings are different where indicated in the description of the relevant product to which they relate.
In any case, we will try to make your wait as short as possible , as far as in our power.


- The merchandise is always available ?

Normally, the goods are always available in stock . Customer orders are fulfilled within the limits of the amount of available products. The availability indicated on the Site is accurate , but under no circumstances do not represent a contractual obligation.

When you place an order and add a product to the shopping cart , the system will control the amount you requested with the one available in stock. If the stock fails to be updated, and the product is temporarily unavailable because in the meantime out of stock, you will be informed immediately.

The non-availability of goods , and then canceling the order , can occur when:
- Occur orders of the same product at the same instant by customers (users) different ;
- When the Staff of Surfcorner Store has not updated retail sales ( generally the quantities are updated every end of the day ) .

If for some reason , the automatic system should allow you to make the order even though in reality the goods is over , you will be notified immediately to find a solution together . If you've already paid for your order , and you want to cancel it because the product is not available, a full refund of the amount paid , without losing a single penny.

- Can I pay with my credit card ?

Sure, you can easily pay for your purchases with a credit card . Indeed , this method of payment is preferable and save on shipping .
Surfcorner Store leans , for this service, and safest circuits in terms of security and confidentiality.
If you use your credit card to pay for your order in advance , as for other modes of payment in advance, not only savings on shipping but you will not be charged by Store Surfcorner no commission fees .


- What do you mean ' Order Status ' ?

Every order you place on Surfcorner Store is characterized by the ' Order Status ' .

The ' Order Status ' you need to understand at what stage is the order recently made . For example, the order can be in the ' new ' or ' processing ' , when it should still be processed or when the execution process is started ; the order can be found in the state ' paid ' when the Directors of Surfcorner Store has received the payment , can be in the ' sent ' when the goods have been delivered into the hands of the courier, can be in the ' canceled ' when the ' order has undergone a change in the terms (not paid , not quantity available , ...).

To check the ' Order Status ' of your recent purchase , you must enter in your members area and see the ' Order Summary ' .

- Can I make a gift to a friend of mine ?

Of course ! The moment you are about to complete the order , you can specify whether the shipping address is the same as or different from that of one who makes the order.

So , in case you want to deliver the goods to a person other than yourself , you just specify it in the required form. Staff Surfcorner Store will ship the goods to the new address ( your friend, a relative of yours , your girlfriend ... ) and send the invoice or receipt for the purchase to you .

In the case of a gift to a friend will not be possible payment on delivery .

- When the shipping costs are FREE?

Surfcorner Store, to offer greater convenience to its customers , has decided to take over at its own expense , shipping charges when the order amount is equal to or greater than € 100,00 purchases as long as it is paid in advance ( Paper Credit Card, Paypal or Bank Transfer ) .

Are excluded in this case the shipment of surfboards (unless otherwise indicated ) and the shipping of international orders.

The system will automatically control the amount of your order and if this condition is found to be positive will not charge you any shipping expense .

For more details please read the ' Conditions of sale ' and the special section on Shipping .


- I found a product but are still uncertain , who can I contact?

Surfcorner Store has activated the service via Skype or via information request form for those who want to , before you buy a product, ask for more details and clarify any doubts.
So even if you're not 100% convinced that you would like to purchase and want to get further clarification on , you can safely turn to our expert in order to get a real technical advice.

The service is free of course !

- I have a question to ask ...

If you have any question to ask, a criticism or a compliment, a technical request , you can contact Surfcorner Store by simply filling out the contact form. As soon as the Staff of Surfcorner Store will respond to your request.